Insurers and fleets
Repair partnerships for insurance companies, fleet operators, leasing businesses and fleet management providers.
A repair partner focused on your customers, repair quality and cost control.
Fix Auto NZ combines locally owned collision repair businesses with the support of an international network. We work with insurance partners to deliver clear communication, accountable repair processes and a positive experience for policyholders.
A single point of contact
Our New Zealand team provides a central contact for commercial agreements, network coordination, service reviews and escalations. Local repair teams manage each vehicle and keep customers informed, with national support when required.
Quality assurance and warranty support
Our documented quality assurance process includes checks throughout the repair and a final inspection before handover. Eligible repair workmanship and paint refinishing are backed by our Nationwide Lifetime Repair Warranty, subject to its terms, giving customers a clear route for support after collection.
A focus on collision repair cost control
We focus on accurate damage assessment, appropriate repair methods, efficient workflow and transparent estimating. By identifying repair requirements early and communicating additional work promptly, we aim to reduce avoidable delays, repeat handling and rework while meeting vehicle safety and manufacturer repair requirements.
Customer service that supports your brand
We understand that the repair experience forms an important part of your customer’s claim. Our teams explain the repair process, provide progress updates and respond to concerns, helping customers feel informed from their first appointment through to collection.
Commercial agreements built around your requirements
We welcome agreements covering pricing, authorisation procedures, service expectations, reporting and performance reviews. Together, we can establish measures for repair costs, turnaround times, customer satisfaction and repair quality, with clear responsibilities and escalation pathways.
More opportunities through Fix Network
Fix Auto and NOVUS Glass are part of the Fix Network family. This creates opportunities to coordinate collision repair with windscreen repair and replacement, supported by agreed referral and communication processes. We can discuss a combined commercial programme that simplifies access to both services, with coverage, service standards and the applicable warranties clearly defined.
Talk to Fix Auto NZ about an insurance repair partnership.
Email fixnz@fixauto.co.nzHelping control repair costs, reduce downtime and protect vehicle value.
When a vehicle is unavailable, the impact reaches beyond the repair bill. Fix Auto NZ works with fleet operators, leasing businesses and fleet management providers to plan repairs, support drivers and help minimise disruption to daily operations.
One contact for your fleet relationship
A central New Zealand contact makes it easier to establish your repair arrangements, coordinate participating outlets and resolve escalations. Local teams handle vehicle assessments and repairs, supported by agreed communication with your fleet manager, driver and insurer where applicable.
Repair planning that supports vehicle availability
We discuss repair requirements, parts availability and likely completion dates so you can plan around the vehicle’s absence. Where practical, bookings can be coordinated with operational needs, with updates when circumstances affect the expected return date.
Express service for essential vehicles
For vehicles used in essential or urgent service work, time off the road can have an immediate impact. Fix Auto offers an express service for suitable minor repairs, helping get vehicles back into use promptly. Speak with us about your operational priorities so we can assess the damage and confirm the available repair timeframe.
Lease return and vehicle sale refurbishment
Before returning a leased vehicle or selling an owned vehicle, Fix Auto Collision can assess its condition and recommend targeted refurbishment. Addressing suitable dents, scratches, paint damage and alloy wheel marks can help minimise lease return charges or improve presentation and potential resale value. We will discuss the proposed work and cost so you can make an informed decision before proceeding.
Clear estimates and repair cost control
From accident damage to minor dents and paint repairs, we assess the work required and explain the available options. Agreed approval limits, transparent estimates and authorisation of additional work help you manage expenditure and avoid unexpected costs.
Quality assurance and warranties
Our repair process includes documented quality checks and final inspection before handover. Eligible workmanship and paint refinishing are covered by our Nationwide Lifetime Repair Warranty, subject to its ownership and other terms. We also provide a clear process for raising concerns and arranging assessment.
Commercial arrangements suited to your fleet
We can discuss pricing schedules, booking procedures, purchase order requirements, invoicing, reporting and service measures tailored to your organisation. Regular reviews can help identify recurring damage, repair cost trends and opportunities to improve the way repairs are managed.
Collision repair and vehicle glass through Fix Network
Through Fix Auto and NOVUS Glass, we can explore a coordinated programme covering collision repairs, windscreen chip repairs and glass replacement. This offers an opportunity to simplify supplier management, coordinate bookings and use mobile glass services where available and suitable. Services, locations, commercial terms and warranties would be agreed for your fleet.
Contact Fix Auto NZ to discuss a repair and refurbishment programme for your fleet.
Email fixnz@fixauto.co.nzQuality checked and warranted
Every Fix Auto Collision location follows the same quality control process, from check-in to a final inspection before you collect your car. Eligible collision repairs come with a nationwide lifetime warranty on workmanship and paint refinishing, for as long as you own the vehicle.
Our quality control and warranty- Checked inYour car's condition recorded when it arrives.
- Checked at every stageEach stage of the repair signed off before the next starts.
- Final inspectionRoad tested and inspected before you collect it.
Locally owned. Globally backed.
Every Fix Auto Collision location in New Zealand is Kiwi owned and operated, and part of a network of approximately 900 workshops in 10 countries, founded in Quebec, Canada in 1992.
Locations: Penrose Mt Wellington Kingsland Takanini Hamilton South Palmerston North CBD All locations →