Accident assistance
Had an accident? Whoever you're insured with, we'll help you through the claim.
What to do straight after a crash, how claims work, and how your local Fix Auto Collision team can help.
What to do after an accident
Make sure everyone's safe
If anyone is hurt, call 111. If you can, move somewhere safe and turn on your hazard lights.
Swap details
Get the other driver's name, phone number, address, rego and insurer.
Take photos
Photograph the damage to each vehicle, the scene and the other car's number plate. They'll help with your claim and your estimate.
Let your insurer know
Tell them what happened, and that you'd like Fix Auto Collision to repair your car.
Call your local workshop
We'll talk you through the next steps. Find your nearest location.
Send photos for an estimate
Upload your photos through the estimate form, and the team will take it from there.
Why choose Fix Auto Collision
You can bring your car to Fix Auto Collision whoever you're insured with. Let your insurer know you'd like us to do the repair, and we'll take care of the rest with you.
We work with your insurer
We deal with your insurer on the assessment and repair.
Photos and paperwork
Damage photos, assessment details and repair updates are handled by the team.
Paying privately
No claim needed. You'll get an estimate up front, which can make sense for smaller damage under your excess.
Updates as we go
We'll let you know how the repair is tracking and when your car's ready.
Claiming or paying privately
Claiming on insurance
Let your insurer know you'd like Fix Auto Collision to do the repair. We'll work with them on the assessment and repair, and keep you updated. Bring your claim number when you drop the car off.
Paying privately
No claim needed. You'll get an estimate up front, which can make sense for smaller damage under your excess. Not sure which way to go? Send photos and decide once you have the estimate.
From damage to driving away
- 1
Call us or call in
Give your nearest workshop a call, or call in and see the team. Not sure about insurance yet? Tell us when you know.
Or send a few photosRather start online? Send us a few photos and we'll get back to you. - 2
Get your estimate
We look at the damage, talk you through the repair and confirm the estimate before any work starts.
What to bringYour keys, rego, and your claim number if you're claiming on insurance. - 3
We repair it locally
The work is done at your local Fix Auto Collision location, with updates along the way.
Drop-offHours vary by location. Check your workshop's page. - 4
Collect your car
We go over the work with you at handover.
How long it takesWe'll give you a timeframe with your estimate.Quality checked and warrantedEvery repair goes through the Fix Auto quality assurance checklist, and comes with a nationwide lifetime warranty on workmanship and paint.
Call your nearest workshop
Questions people ask us
Can I bring my car to Fix Auto Collision whoever I'm insured with?
What if my car can't be driven?
What should I bring when I drop my car off?
Can I get an estimate before I decide whether to claim?
Locally owned. Globally backed.
Every Fix Auto Collision location in New Zealand is Kiwi owned and operated, and part of a network of approximately 900 workshops in 10 countries, founded in Quebec, Canada in 1992.
Locations: Penrose Mt Wellington Kingsland Takanini Hamilton South Palmerston North CBD All locations →